RETURNS & DAMAGE POLICY
Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase.
We stand behind the quality of our products and service so if for any reason you are not satisfied contact us within 14 days from the date of your purchase for a resolution which may include an exchange, credit note or refund.
Refunds and exchanges will not be accepted without a valid invoice.
Returns Policy Criteria
To be eligible for a return,
- Your goods must be unused and in saleable condition.
- All goods must be in original packaging and all ticketing and swing tags attached.
- An invoice must be presented showing the purchase of the goods.
Damaged or faulty goods
In addition to manufacturers guarantees on selected products, ANANDA Wellness Mart and its suppliers provide a guarantee of acceptable quality on every product, by law. You are entitled to a replacement or refund for damaged or faulty goods.
Incorrect or missing items
If you have received an incorrect item or an item was missing, please contact us 02 4236 1359 or by email to [email protected]
Change of mind returns
If you wish to return an item because you have changed your mind about your purchase, ANANDA Wellness Mart will offer you an exchange; credit note or refund provided that:
- You meet the returns policy criteria.
- Goods are returned at customer's expense.
- Notify us within 14 days of receiving your item.
-Wait for our confirmation and pay a 20% restocking fee.
Due to the nature of the following products, we will be unable to provide a refund or exchange on:
- Custom made and personalised products.
- Clearance items.
Refunds (if applicable)
Once your return is received, inspected and has a valid Return Authorisation number, we will raise a credit note. If you have requested a refund, we will process the refund accordingly and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will advise you once the refund has been processed from us.
Late or missing refunds (if applicable)
If you have not received a refund yet, wait a couple of days and check your bank account again. Next contact your bank or original method of payment. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us 02 4236 1359 or by email to [email protected]